The good professionals are already employed at another agency, doing the exact role you are trying to fill. Reaching them is a different motion.
// The premise
A few of the senior CSMs and project managers in our network. Every one is currently running a real client book at an agency in your vertical. None of them are on a job board.
Click any face for the full profile — experience, daily stack, working-call notes, year-one base.

“One hundred percent retention across the assigned book, eight years running. The work is consistency. Eight years of consistency.”
Diana · Senior Account Lead · Lima
The good professionals are already employed at another agency, doing the exact role you are trying to fill. Reaching them is a different motion.
// The premise

“Single-thread accountability beats every tool I have ever tried. The PM who owns the timeline is the PM who hits it.”
Marcela · Senior Account Lead · Bogotá

“QBRs anchored on data, not sentiment. Pull the model, surface the risk, walk the client through the number. Nobody leaves the room confused.”
Camila · Senior CSM · Medellín
Most agency owners hire CSMs who can talk to clients. The job is keeping the work healthy enough that the client never has to ask.
// Senior CSM, Cold Email · Medellín

“Trilingual delivery — EN, ES, PT — means one professional covers what most agencies split across two. The handoffs are the cost.”
Ingrid · Senior Account Lead · Bogotá

“Cleared sales targets by fifteen percent across three years while owning success on the same book. Retention and expansion live in one conversation.”
Nicolas · Senior CSM · Medellín
AI training that ends in four weeks is a curriculum. AI training that runs monthly is a residency.
// On placement vs residency

“Coach to performance, not policy. The cadence that holds SLA and compliance without a separate QA seat.”
Jose · Senior PM · Bogotá

“One calendar across social, email, and content. One rhythm. The book stays in sync because one professional runs it.”
Laura · Senior PM · Medellín
Compensation anchors to the local senior tier. The rate is a fact, not a sales line.
// On how we anchor offers

“Self-built a ChatGPT-driven QBR prep flow. Pulls account history, drafts the narrative, flags retention risk before the call.”
Diana · Senior Account Lead · Lima
Every senior CSM I have worked with has the same instinct: they answer the question the client has not asked yet. That is the entire seat. Everything else is meeting prep.
Every professional on this page is the kind of seat we headhunt for a living. Three vetted candidates in twenty-one days for senior, fourteen for junior. Four weeks of one-on-one AI instructor sessions after every placement.