Vela talent profile

Nicolas R.

Senior CSM · SaaS + Sales Hybrid
Medellín, Colombia · GMT−5 · full EST overlap
3yrs// Agency exp
L2// AI rubric
$2,800/mo// Monthly base
Cleared sales targets by 15% across three years while owning the success side of the same book — retention and expansion in one seat.
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// Sourced via referral · search 26-AVetted on a working call · February 2026Currently employed · referenceable on a working call
  • Medellín
// Based inMedellín, ColombiaGMT−5 · full EST overlap.
Experience

Three years of client work.

  1. // 2022 – present · 3.2 yrs

    B2B SaaS account book

    Customer Success & Sales Specialist

    Medellín · SaaS lifecycle · US-time book

    • Cleared sales targets by 15% across three years while owning the success side of the same book — retention and expansion in one seat.
    • Lives in Salesforce and Zendesk daily; reports KPI movement weekly without a separate analyst in the loop.
    • Cross-functional with technical support — handles tier-2 escalations himself rather than punting to engineering.
    • Comfortable on the renewal call. Negotiates pricing and scope without engineering rescue.

// Education & languages

  • B.A. Business Administration, 2020.
  • Spanish (native) · English (C1).

// Tools

// CRM
  • Salesforce
  • HubSpot
  • Zendesk
// Ops
  • Slack
  • Microsoft Teams
  • Microsoft Excel
  • Google Workspace
// AI Stack
  • ChatGPT
Next step

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// A real professional from our network. We can't guarantee her specifically — we place comparable caliber on every search.Medellín · Miami · New York