Vela talent profile

Camila V.

Senior CSM · Customer Success
Medellín, Colombia · GMT−5 · full EST overlap
4yrs// Agency exp
L2// AI rubric
$3,000/mo// Monthly base
Owns the client-facing seat across CRM hygiene, KPI tracking, and weekly recap reporting for a high-volume book.
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// Sourced via referral · search 26-AVetted on a working call · February 2026Currently employed · referenceable on a working call
  • Medellín
// Based inMedellín, ColombiaGMT−5 · full EST overlap.
Experience

Four years of client work.

  1. // 2022 – present · 4 yrs

    International Trade · Client Success seat

    Customer Success Specialist

    Medellín · Bilingual EN/ES book · global accounts

    • Owns the client-facing seat across CRM hygiene, KPI tracking, and weekly recap reporting for a high-volume book.
    • Built the digital-analytics layer the rest of the team uses for retention reviews — Power BI dashboards keyed to renewal triggers.
    • Anchors QBRs on data, not sentiment — pulls Excel models, surfaces churn risk early, walks the client through the number.
    • Trained on patient and vendor communication in regulated verticals — pharma, logistics, travel.

// Education & languages

  • B.A. International Business · Universidad de Antioquia, 2020.
  • Spanish (native) · English (C1, business fluent).

// Tools

// Reporting
  • Microsoft Excel
  • Microsoft Power BI
  • Microsoft PowerPoint
// CRM
  • HubSpot
// Ops
  • Google Workspace
  • Slack
// AI Stack
  • ChatGPT
Next step

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// A real professional from our network. We can't guarantee her specifically — we place comparable caliber on every search.Medellín · Miami · New York