Camila V.

Senior CSM · Customer Success
Medellín, Colombia · GMT−5 · full EST overlap
4yrsExperience
C1English
$3,000/moMonthly base
Owns the client-facing seat across CRM hygiene, KPI tracking, and weekly recap reporting for a high-volume book.
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Sourced via referral · search 26-AVetted on a working call · February 2026Currently employed · referenceable on a working call
  • Medellín
Based inMedellín, ColombiaGMT−5 · full EST overlap.

Four years of client work.

  1. 2022 – present · 4 yrs

    International Trade · Client Success seat

    Customer Success Specialist

    Medellín · Bilingual EN/ES book · global accounts

    • Owns the client-facing seat across CRM hygiene, KPI tracking, and weekly recap reporting for a high-volume book.
    • Built the digital-analytics layer the rest of the team uses for retention reviews — Power BI dashboards keyed to renewal triggers.
    • Anchors QBRs on data, not sentiment — pulls Excel models, surfaces churn risk early, walks the client through the number.
    • Trained on patient and vendor communication in regulated verticals — pharma, logistics, travel.

Education & languages

  • B.A. International Business · Universidad de Antioquia, 2020.
  • Spanish (native) · English (C1, business fluent).

Tools

Reporting
  • Microsoft Excel
  • Microsoft Power BI
  • Microsoft PowerPoint
CRM
  • HubSpot
Ops
  • Google Workspace
  • Slack
AI Stack
  • ChatGPT

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A real professional from our network. We can't guarantee this person specifically — we place comparable caliber on every search.Medellín · Miami · New York