Hire a senior customer success manager in Latin America.

Vela headhunts currently-employed senior customer success managers in Latin America for US digital agencies, recruited the way we hire for our own team. The search is built for professionals already working inside agencies, not the active job-board pool.

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Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia

The professional owns the parts that break retention.

Agency owners looking for a senior CSM in Latin America who can run retention, communication, and account health.

Own

Owns account-health rhythm across client communication, results, and delivery risk.

Translate

Handles difficult conversations without waiting for founder intervention.

Protect

Turns client feedback into clear internal operating priorities.

Shortlist21dthree vetted professionals
First profile7dtarget on senior search
Replacement90dno re-fee
Deposit$1,000refundable · credits to fee

Built for agency work, not generic remote hiring.

Senior customer success in an agency means owning the relationship and knowing enough about delivery to act before the client is already gone.

  • A senior retention exercise around a client showing early churn signals.
  • Live communication screen for tone, clarity, and ownership.
  • Reference checks with people who managed the professional inside an agency.
  • Churn-watch summaries from calls, delivery notes, and reporting movement.
  • Renewal preparation briefs with facts, risk, and next actions.
  • Client communication drafts for tense account moments.

Want the hire trained to run AI in the seat? We offer that as a separate, optional bootcamp — priced on its own, never bundled into the placement fee.

We say no more often than yes.

  • Your agency needs a senior retention owner.
  • The founder is still carrying too many account-health decisions.
  • You need a currently-employed professional headhunted from agency context.
  • You need a support rep.
  • You want a job-board CSM pool.
  • You are not prepared to trust the seat with real client conversations.

Compare the seat before you choose the market.

Compare nearshore hiring options.

See the full comparison library.

Offshore vs nearshore agency talent.

When overlap and ownership change the answer.

Philippines vs Latin America.

Choose by seat shape, not country stereotype.

What they said after we placed them.

Curated from companies who hired through Vela and professionals we placed. Their words, not ours.

“HireTalent gave us exactly what we needed. They found someone with all the qualifications we were looking for, and Andres has been a really strong addition to our team.”

ph · lat · vela
E
Elijah P.
Real Estate Company

Your next senior customer success manager is already working at another agency.

First profile target: day 7. Three vetted professionals in 21 days. 90-day replacement, no re-fee.

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