Hire a senior customer success manager in Latin America.

Vela headhunts currently-employed senior customer success managers in Latin America for US digital agencies, then runs 4 live 1-on-1 AI instructor sessions after placement. The search is built for operators already working inside agencies, not the active job-board pool.

Start a SearchHow Vela Works
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia
The seat

The operator owns the parts that break retention.

Agency owners looking for a senior CSM in Latin America who can run retention, communication, and account health.

// 01

Own

Owns account-health rhythm across client communication, results, and delivery risk.

// 02

Translate

Handles difficult conversations without waiting for founder intervention.

// 03

Protect

Turns client feedback into clear internal operating priorities.

// Shortlist21dthree vetted operators
// First profile7dtarget on senior search
// Replacement90dno re-fee
// AI onboarding4live 1-on-1 AI instructor sessions
Agency context

Built for agency work, not generic remote hiring.

Senior customer success in an agency means owning the relationship and knowing enough about delivery to act before the client is already gone.

Working-call vetting
  • A senior retention exercise around a client showing early churn signals.
  • Live communication screen for tone, clarity, and ownership.
  • AI aptitude test for summarizing account health from scattered notes.
AI month one
  • Churn-watch summaries from calls, delivery notes, and reporting movement.
  • Renewal preparation briefs with facts, risk, and next actions.
  • Client communication drafts for tense account moments.

Every placement includes 4 live 1-on-1 AI instructor sessions in the first four weeks post-placement.

Fit check

We say no more often than yes.

// For
  • Your agency needs a senior retention owner.
  • The founder is still carrying too many account-health decisions.
  • You need a currently-employed professional headhunted from agency context.
// Not for
  • You need a support rep.
  • You want a job-board CSM pool.
  • You are not prepared to trust the seat with real client conversations.
Start a search

Your next senior customer success manager is already working at another agency.

First profile target: day 7. Three vetted operators in 21 days. 90-day replacement, no re-fee.

Book Intake CallRead FAQ