Hire a senior customer success manager in Latin America.

Vela headhunts currently-employed senior customer success managers in Latin America for US companies, recruited the way we hire for our own team. Every search starts with people who already have the job, not the ones between them.

Start a searchHow a search runs
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia

What this hire actually owns.

US companies looking for a senior customer success manager in Latin America who can run retention, communication, and account health.

Own

Owns account-health rhythm across client communication, results, and delivery risk.

Translate

Handles difficult conversations without waiting for founder intervention.

Protect

Turns client feedback into clear internal operating priorities.

Deposit$1,000refundable · credits to the fee
Shortlist21dthree vetted professionals · first profile day 7
Fee20%of first-year base
Replacement90dno re-fee

Why this seat is hard to fill.

Senior customer success means owning the relationship and knowing enough about delivery to act before the client is already gone.

How we reach them.

  • Every search starts with the senior customer success managers who are in the seat right now, in Medellín, Bogotá, Buenos Aires, and Mexico City. The ones who can save an account in a live call are why their employer's renewals hold.
  • We reach them by warm intro, prior-network referral, and a researched personal email. Never a job post, never a recruiter blast.
  • Eight active searches a month, so the outreach stays personal enough that someone with a job reads it.

How we check them.

  • A senior retention exercise around a client showing early churn signals.
  • Live communication screen for tone, clarity, and ownership.
  • Reference checks with the people who actually managed them, run the same way we check references for our own team.

Want the hire trained to run AI in the seat? We offer that as a separate, optional bootcamp — priced on its own, never bundled into the placement fee.

We say no more often than we say yes.

  • You need a senior retention owner, not another set of account updates.
  • The founder is still carrying too many account-health decisions.
  • You need a currently-employed professional headhunted out of a seat like this one.
  • You need a support rep.
  • You want a job-board CSM pool.
  • You are not prepared to trust the seat with real client conversations.

Compare the seat before you choose the market.

Compare nearshore hiring options.

See the full comparison library.

Offshore vs nearshore agency talent.

When overlap and ownership change the answer.

Philippines vs Latin America.

Choose by seat shape, not country stereotype.

What they said after we placed them.

Curated from companies who hired through Vela and professionals we placed. Their words, not ours.

“HireTalent gave us exactly what we needed. They found someone with all the qualifications we were looking for, and Andres has been a really strong addition to our team.”

ph · lat · vela
E
Elijah P.
Real Estate Company

Your next senior customer success manager already has a job.

First profile target: day 7. Three vetted professionals in 21 days. 90-day replacement, no re-fee.

Start a searchRead the FAQ