Hire a client success manager in Latin America.

Vela headhunts currently-employed client success managers in Latin America for US digital agencies, then runs 4 live 1-on-1 AI instructor sessions after placement. The search is built for operators already working inside agencies, not the active job-board pool.

Start a SearchHow Vela Works
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia
The seat

The operator owns the parts that break retention.

Agencies looking for a client success manager in Latin America who can own communication and retention.

// 01

Own

Owns recurring client-success communication and account-health visibility.

// 02

Translate

Keeps clients clear on what changed, what is blocked, and what happens next.

// 03

Protect

Turns risk signals into internal action before renewal pressure spikes.

// Shortlist21dthree vetted operators
// First profile7dtarget on senior search
// Replacement90dno re-fee
// AI onboarding4live 1-on-1 AI instructor sessions
Agency context

Built for agency work, not generic remote hiring.

Client success for agencies sits where account management, delivery reality, and renewal risk meet.

Working-call vetting
  • A client-success call exercise around a stalled account and frustrated stakeholder.
  • Written recap test for client-ready specificity.
  • Agency-context screen around delivery, reporting, and retention dynamics.
AI month one
  • Client-success summaries from calls, notes, and reporting movement.
  • Early-warning account-health notes for delivery and leadership.
  • Follow-up drafts that turn concern into clear next steps.

Every placement includes 4 live 1-on-1 AI instructor sessions in the first four weeks post-placement.

Fit check

We say no more often than yes.

// For
  • You need stronger retention ownership.
  • Client expectations are drifting between meetings.
  • You want a trained operator who can use AI on live account workflows.
// Not for
  • You need a helpdesk role.
  • You want to separate client communication from account outcomes.
  • You need a public job listing, not a headhunt.
Start a search

Your next client success manager is already working at another agency.

First profile target: day 7. Three vetted operators in 21 days. 90-day replacement, no re-fee.

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