Hire a nearshore CSM for agency retention.

Vela headhunts currently-employed nearshore CSMs in Latin America for US companies, recruited the way we hire for our own team. Every search starts with people who already have the job, not the ones between them.

Start a searchHow a search runs
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia

What this hire actually owns.

US companies looking for a nearshore CSM who can own account health, client outcomes, and churn-risk visibility.

Own

Owns account-health rhythm across client communication, delivery risk, and retention signals.

Translate

Keeps client outcomes tied to the work the company actually controls.

Protect

Turns recurring concerns into internal operating changes before churn lands.

Deposit$1,000refundable · credits to the fee
Shortlist21dthree vetted professionals · first profile day 7
Fee20%of first-year base
Replacement60dno re-fee

Why this seat is hard to fill.

Customer success here is not SaaS ticket support. A nearshore CSM needs to understand service delivery, client confidence, reporting rhythm, and renewal risk while working close enough to the US day to act quickly.

How we reach them.

  • Every search starts with the customer success managers who are in the seat right now, in Medellín, Bogotá, Buenos Aires, and Mexico City. The ones who keep accounts alive are why their employer's renewals hold.
  • We reach them by warm intro, prior-network referral, and a researched personal email. Never a job post, never a recruiter blast.
  • Eight active searches a month, so the outreach stays personal enough that someone with a job reads it.

How we check them.

  • A working-call exercise around an unhappy client and weak account momentum.
  • Live communication screen for tone, clarity, ownership, and escalation judgment.
  • Reference checks with the people who actually managed them, run the same way we check references for our own team.

Want the hire trained to run AI in the seat? We offer that as a separate, optional bootcamp — priced on its own, never bundled into the placement fee.

We say no more often than we say yes.

  • You need retention ownership inside US working hours.
  • Client health signals are currently scattered across tools and calls.
  • You want a CSM recruited the way you would hire for your own team.
  • You need SaaS helpdesk coverage.
  • You want a junior client coordinator.
  • You are not ready to define what healthy accounts look like.

Compare the seat before you choose the market.

Compare nearshore hiring options.

See the full comparison library.

Offshore vs nearshore agency talent.

When overlap and ownership change the answer.

Philippines vs Latin America.

Choose by seat shape, not country stereotype.

What they said after we placed them.

Curated from companies who hired through Vela and professionals we placed. Their words, not ours.

“HireTalent gave us exactly what we needed. They found someone with all the qualifications we were looking for, and Andres has been a really strong addition to our team.”

ph · lat · vela
E
Elijah P.
Real Estate Company

Your next nearshore csm already has a job.

First profile target: day 7. Three vetted professionals in 21 days. 90-day replacement, no re-fee.

Start a searchRead the FAQ