Hire a client services manager in Latin America.

Vela headhunts currently-employed client services managers in Latin America for US digital agencies, then runs 4 live 1-on-1 AI instructor sessions after placement. The search is built for operators already working inside agencies, not the active job-board pool.

Start a SearchHow Vela Works
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia
The seat

The operator owns the parts that break retention.

Agencies looking for a client services manager who can stabilize communication, delivery rhythm, and account expectations.

// 01

Own

Owns client-service rhythm across meetings, follow-up, and internal accountability.

// 02

Translate

Keeps expectations visible before ambiguity becomes frustration.

// 03

Protect

Coordinates delivery movement without becoming a passive message router.

// Shortlist21dthree vetted operators
// First profile7dtarget on senior search
// Replacement90dno re-fee
// AI onboarding4live 1-on-1 AI instructor sessions
Agency context

Built for agency work, not generic remote hiring.

Client services breaks when delivery teams, account leads, and clients each carry a different version of the work.

Working-call vetting
  • A client-services scenario with scope drift, delayed work, and unclear owner names.
  • Written follow-up and internal handoff screen.
  • Tool and AI screen across client notes, tasks, and reporting context.
AI month one
  • Client-service updates from call transcripts and project movement.
  • Internal handoff briefs that keep delivery aligned with client expectations.
  • Recurring-service SOPs for meetings, updates, and risk checks.

Every placement includes 4 live 1-on-1 AI instructor sessions in the first four weeks post-placement.

Fit check

We say no more often than yes.

// For
  • Your client service layer needs senior agency judgment.
  • The work is too client-facing for a coordinator.
  • You need someone who can hold rhythm across multiple accounts.
// Not for
  • You need a receptionist or inbox-only role.
  • You want a generic outsourcing provider.
  • You are not ready to expose the operator to clients.
Start a search

Your next client services manager is already working at another agency.

First profile target: day 7. Three vetted operators in 21 days. 90-day replacement, no re-fee.

Book Intake CallRead FAQ