Replace an offshore account manager with a LATAM account manager.

Vela headhunts currently-employed LATAM account managers in Latin America for agencies that need client trust, scope judgment, and US-hours communication, then runs 4 live 1-on-1 AI instructor sessions after placement. The search is built for operators already working inside agencies, not the active job-board pool.

Start a SearchHow Vela Works
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia
The seat

The operator owns the parts that break retention.

Agency owners whose account management support is not carrying client trust, retention risk, or same-day follow-up.

// 01

Own

Owns recurring client communication with enough context to protect trust.

// 02

Translate

Connects reporting, delivery, and scope pressure before issues become churn signals.

// 03

Protect

Writes follow-up that a founder does not need to rewrite from scratch.

// Deposit$499refundable under Vela terms
// Shortlist21dthree vetted operators
// Fee20%of year-one base salary
// AI onboarding4live 1-on-1 AI instructor sessions
Agency context

Built for agency work, not generic remote hiring.

Account management breaks when reporting, delivery reality, client emotion, and scope pressure sit in separate conversations. The operator needs enough overlap and agency judgment to keep trust intact.

Working-call vetting
  • A working-call exercise around a tense client update, unclear results, and a scope-sensitive next step.
  • Written follow-up screen for tone, clarity, facts, and account-health judgment.
  • Agency-context check across retainers, renewal pressure, reporting, and internal handoffs.
AI month one
  • Client-follow-up drafts from call notes, reporting movement, and delivery context.
  • Account-health summaries that surface churn risk and next actions.
  • Internal briefs that connect client sentiment to delivery owners.

Every placement includes 4 live 1-on-1 AI instructor sessions in the first four weeks post-placement.

Fit check

We say no more often than yes.

// For
  • The account manager is the name on client threads or recurring calls.
  • Clients need same-day clarification during US working hours.
  • You need senior account judgment without another US salary line.
// Not for
  • You only need report prep or CRM cleanup.
  • Client ownership stays fully with a US director.
  • You are not ready to share real account context.
Further reading

Compare the seat before you choose the market.

// 01

Nearshore vs offshore account managers.

Client trust needs overlap.

// 02

Offshore staffing vs LATAM operators.

When support becomes ownership.

// 03

Nearshore account manager for marketing agencies.

The role page for this seat.

Start a search

Your next latam account manager is already working at another agency.

First profile target: day 7. Three vetted operators in 21 days. 90-day replacement, no re-fee.

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