Hire a full-service digital agency CSM in Latin America.

Vela headhunts currently-employed full-service digital agency CSMs in Latin America for US digital agencies, screens them on live agency work, and trains them after placement. The search is built for operators already working inside agencies, not the active job-board pool.

Start a SearchHow Vela Works
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia
The seat

The operator owns the parts that break retention.

Full-Service Digital Agency owners looking for a CSM who owns account health, client trust, renewal risk, and weekly communication.

// 01

Own

Owns retention ownership across cross-channel delivery, reporting, meetings, account planning, and internal handoffs.

// 02

Translate

Turns cross-channel account movement, client notes, and internal movement into clear next actions.

// 03

Protect

Keeps the founder out of recurring status cleanup without hiding account risk.

// Shortlist21dthree vetted operators
// First profile7dtarget on senior search
// Replacement90dno re-fee
// AI onboarding4live 1-on-1 AI instructor sessions
Agency context

Built for agency work, not generic remote hiring.

Full-Service Digital Agency accounts create pressure around cross-channel handoffs, reporting complexity, account ownership, delivery timing, and renewal pressure. Vela searches for operators who understand cross-channel delivery, reporting, meetings, account planning, and internal handoffs, not generic remote hires who need the agency model explained from scratch.

Working-call vetting
  • A live working-call exercise around an account showing early churn signals and declining client confidence.
  • Tool familiarity across ClickUp, Slack, GA4, Looker Studio, HubSpot, plus the project and communication surfaces the agency already uses.
  • Prompt judgment: turning messy account context into client-ready output without inventing facts.
AI month one
  • Account-health summaries from call notes, task movement, and reporting context.
  • Weekly summaries that connect cross-channel account movement to what the team shipped and what happens next.
  • Documented workflow improvements from the operator's first four weeks back to the team.

Every placement includes 4 live 1-on-1 AI instructor sessions in the first four weeks post-placement.

Fit check

We say no more often than yes.

// For
  • Your full-service digital agency needs retention ownership, not another disconnected handoff.
  • Clients need clearer communication around cross-channel account movement.
  • You want a currently-employed operator headhunted from real agency context.
// Not for
  • You need an inbox-only support role.
  • You want the cheapest available remote hire.
  • You expect a job post to reach the same operators Vela headhunts.
Start a search

Your next full-service digital agency csm is already working at another agency.

First profile target: day 7. Three vetted operators in 21 days. 90-day replacement, no re-fee.

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