Hire a customer success manager in Latin America.

Vela headhunts currently-employed customer success managers in Latin America for US digital agencies, recruited the way we hire for our own team. The search is built for professionals already working inside agencies, not the active job-board pool.

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Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia

The professional owns the parts that break retention.

Agencies looking for a customer success manager in Latin America who can protect retention and client outcomes.

Own

Owns account health, client communication, and renewal-risk visibility.

Translate

Keeps client outcomes connected to the work the agency actually controls.

Protect

Turns recurring concerns into operating changes before churn lands.

Shortlist21dthree vetted professionals
First profile7dtarget on senior search
Replacement90dno re-fee
Deposit$1,000refundable · credits to fee

Built for agency work, not generic remote hiring.

Agency customer success is not SaaS support. The professional has to understand service delivery, client pressure, and renewal risk.

  • A working-call exercise around an unhappy client and weak account momentum.
  • Written follow-up screen for clarity, next actions, and retention judgment.
  • Reference checks with people who managed the professional inside an agency.
  • Account-health scoring notes from calls, tasks, tickets, and performance movement.
  • Client follow-up drafts that are specific without overpromising.
  • Churn early-warning summaries for founders and delivery leads.

Want the hire trained to run AI in the seat? We offer that as a separate, optional bootcamp — priced on its own, never bundled into the placement fee.

We say no more often than yes.

  • Your agency needs retention ownership, not just account updates.
  • Client health signals are currently scattered across tools and calls.
  • You want a professional recruited the way you would hire for your own team.
  • You need SaaS support ticket coverage.
  • You want a junior client coordinator.
  • You are not ready to define what healthy accounts look like.

Compare the seat before you choose the market.

Compare nearshore hiring options.

See the full comparison library.

Offshore vs nearshore agency talent.

When overlap and ownership change the answer.

Philippines vs Latin America.

Choose by seat shape, not country stereotype.

What they said after we placed them.

Curated from companies who hired through Vela and professionals we placed. Their words, not ours.

“HireTalent gave us exactly what we needed. They found someone with all the qualifications we were looking for, and Andres has been a really strong addition to our team.”

ph · lat · vela
E
Elijah P.
Real Estate Company

Your next customer success manager is already working at another agency.

First profile target: day 7. Three vetted professionals in 21 days. 90-day replacement, no re-fee.

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