Hire a customer success manager in Latin America.

Vela headhunts currently-employed customer success managers in Latin America for US digital agencies, then runs 4 live 1-on-1 AI instructor sessions after placement. The search is built for operators already working inside agencies, not the active job-board pool.

Start a SearchHow Vela Works
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia
The seat

The operator owns the parts that break retention.

Agencies looking for a customer success manager in Latin America who can protect retention and client outcomes.

// 01

Own

Owns account health, client communication, and renewal-risk visibility.

// 02

Translate

Keeps client outcomes connected to the work the agency actually controls.

// 03

Protect

Turns recurring concerns into operating changes before churn lands.

// Shortlist21dthree vetted operators
// First profile7dtarget on senior search
// Replacement90dno re-fee
// AI onboarding4live 1-on-1 AI instructor sessions
Agency context

Built for agency work, not generic remote hiring.

Agency customer success is not SaaS support. The operator has to understand service delivery, client pressure, and renewal risk.

Working-call vetting
  • A working-call exercise around an unhappy client and weak account momentum.
  • Written follow-up screen for clarity, next actions, and retention judgment.
  • AI workflow test for account-health synthesis from messy inputs.
AI month one
  • Account-health scoring notes from calls, tasks, tickets, and performance movement.
  • Client follow-up drafts that are specific without overpromising.
  • Churn early-warning summaries for founders and delivery leads.

Every placement includes 4 live 1-on-1 AI instructor sessions in the first four weeks post-placement.

Fit check

We say no more often than yes.

// For
  • Your agency needs retention ownership, not just account updates.
  • Client health signals are currently scattered across tools and calls.
  • You want a professional trained on AI workflows after placement.
// Not for
  • You need SaaS support ticket coverage.
  • You want a junior client coordinator.
  • You are not ready to define what healthy accounts look like.
Start a search

Your next customer success manager is already working at another agency.

First profile target: day 7. Three vetted operators in 21 days. 90-day replacement, no re-fee.

Book Intake CallRead FAQ