Hire a creative agency client success manager in Latin America.

Vela headhunts currently-employed creative agency client success managers in Latin America for US digital agencies, screens them on live agency work, and recruits the way we hire for our own team. The search is built for professionals already working inside agencies, not the active job-board pool.

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Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia

The professional owns the parts that break retention.

Creative Agency owners looking for a client success manager who owns client outcomes, recurring communication, and account-health visibility.

Own

Owns client-success ownership across briefs, feedback rounds, production timelines, approvals, and launch handoffs.

Translate

Turns creative delivery movement, client notes, and internal movement into clear next actions.

Protect

Keeps the founder out of recurring status cleanup without hiding account risk.

Shortlist21dthree vetted professionals
First profile7dtarget on senior search
Replacement90dno re-fee
Deposit$1,000refundable · credits to fee

Built for agency work, not generic remote hiring.

Creative Agency accounts create pressure around creative approvals, production timelines, client feedback, scope drift, and campaign launch dates. Vela searches for professionals who understand briefs, feedback rounds, production timelines, approvals, and launch handoffs, not generic remote hires who need the agency model explained from scratch.

  • A live working-call exercise around a client-success call where expectations have drifted from delivery reality.
  • Tool familiarity across Figma, Notion, Asana, Frame.io, Google Drive, plus the project and communication surfaces the agency already uses.
  • Prompt judgment: turning messy account context into client-ready output without inventing facts.
  • Client-success follow-up drafts from call notes, task movement, and reporting context.
  • Weekly summaries that connect creative delivery movement to what the team shipped and what happens next.
  • Documented workflow improvements the team can reuse after handoffs.

Want the hire trained to run AI in the seat? We offer that as a separate, optional bootcamp — priced on its own, never bundled into the placement fee.

We say no more often than yes.

  • Your creative agency needs client-success ownership, not another disconnected handoff.
  • Clients need clearer communication around creative delivery movement.
  • You want a currently-employed professional headhunted from real agency context.
  • You need a helpdesk role.
  • You want the cheapest available remote hire.
  • You expect a job post to reach the same professionals Vela headhunts.

Compare the seat before you choose the market.

Compare nearshore hiring options.

See the full comparison library.

Offshore vs nearshore agency talent.

When overlap and ownership change the answer.

Philippines vs Latin America.

Choose by seat shape, not country stereotype.

What they said after we placed them.

Curated from companies who hired through Vela and professionals we placed. Their words, not ours.

“HireTalent gave us exactly what we needed. They found someone with all the qualifications we were looking for, and Andres has been a really strong addition to our team.”

ph · lat · vela
E
Elijah P.
Real Estate Company

Your next creative agency client success manager is already working at another agency.

First profile target: day 7. Three vetted professionals in 21 days. 90-day replacement, no re-fee.

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