Nearshore client success manager for marketing agencies, headhunted from Latin America.

Vela headhunts currently-employed nearshore client success managers in Latin America for US marketing agencies, screens them the way we hire for our own team. Every search starts with people who already have the job, not the ones between them.

Start a searchHow a search runs
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia

What this hire actually owns.

Marketing agency owners looking for a client success manager who can own account health, renewal risk, and client communication inside US working hours.

Own

Owns account-health visibility across client sentiment, delivery movement, and renewal pressure.

Translate

Turns reports, meeting notes, and blockers into client-ready follow-up.

Protect

Escalates risk early without making the founder inspect every account.

Deposit$1,000refundable · credits to the fee
Shortlist21dthree vetted professionals · first profile day 7
Fee20%of first-year base
Replacement60dno re-fee

Why this seat is hard to fill.

Marketing agency client success depends on communication quality, delivery reality, reporting clarity, and early churn signals. The seat needs more than polite follow-up.

How we reach them.

  • Every search starts with the client success managers who are in the seat right now, in Medellín, Bogotá, Buenos Aires, and Mexico City. Their employer measures renewals, so it knows exactly what this person is worth.
  • We reach them by warm intro, prior-network referral, and a researched personal email. Never a job post, never a recruiter blast.
  • Eight active searches a month, so the outreach stays personal enough that someone with a job reads it.

How we check them.

  • A live account-health scenario with weak results, a concerned client, and unclear next actions.
  • Written follow-up screen for clarity, tone, and churn-prevention judgment.
  • Agency-context check across retainers, reporting, client meetings, and delivery handoffs.

Want the hire trained to run AI in the seat? We offer that as a separate, optional bootcamp — priced on its own, never bundled into the placement fee.

We say no more often than we say yes.

  • You need client success to protect retention, not just answer questions.
  • The role owns recurring client communication.
  • You want senior agency judgment in Latin America.
  • You need a support inbox rep.
  • The role has no access to delivery context.
  • You want a generic customer-success hire outside agency work.

Compare the seat before you choose the market.

Offshore vs nearshore agency talent.

How to choose by client exposure.

Philippines vs Latin America.

Seat ownership before market comparison.

Nearshore CSM in Latin America.

The broader CSM role page.

What they said after we placed them.

Curated from companies who hired through Vela and professionals we placed. Their words, not ours.

“HireTalent gave us exactly what we needed. They found someone with all the qualifications we were looking for, and Andres has been a really strong addition to our team.”

ph · lat · vela
E
Elijah P.
Real Estate Company

Your next nearshore client success manager already has a job.

First profile target: day 7. Three vetted professionals in 21 days. 90-day replacement, no re-fee.

Start a searchRead the FAQ