Nearshore client success manager for marketing agencies, headhunted from Latin America.

Vela headhunts currently-employed nearshore client success managers in Latin America for US marketing agencies, screens them on live agency work, and includes 4 live 1-on-1 AI instructor sessions after placement. The search is built for operators already working inside agencies, not the active job-board pool.

Start a SearchHow Vela Works
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia
The seat

The operator owns the parts that break retention.

Marketing agency owners looking for a client success manager who can own account health, renewal risk, and client communication inside US working hours.

// 01

Own

Owns account-health visibility across client sentiment, delivery movement, and renewal pressure.

// 02

Translate

Turns reports, meeting notes, and blockers into client-ready follow-up.

// 03

Protect

Escalates risk early without making the founder inspect every account.

// Deposit$499refundable under Vela terms
// Shortlist21dthree vetted operators
// Fee20%of year-one base salary
// AI onboarding4live 1-on-1 AI instructor sessions
Agency context

Built for agency work, not generic remote hiring.

Marketing agency client success depends on communication quality, delivery reality, reporting clarity, and early churn signals. The seat needs more than polite follow-up.

Working-call vetting
  • A live account-health scenario with weak results, a concerned client, and unclear next actions.
  • Written follow-up screen for clarity, tone, and churn-prevention judgment.
  • Agency-context check across retainers, reporting, client meetings, and delivery handoffs.
AI month one
  • Account-health summaries from calls, reporting data, and task movement.
  • Client follow-up drafts that separate what happened, what matters, and what happens next.
  • Churn-risk briefs that help leadership intervene before renewal pressure peaks.

Every placement includes 4 live 1-on-1 AI instructor sessions in the first four weeks post-placement.

Fit check

We say no more often than yes.

// For
  • You need client success to protect retention, not just answer questions.
  • The role owns recurring client communication.
  • You want senior agency judgment in Latin America.
// Not for
  • You need a support inbox rep.
  • The role has no access to delivery context.
  • You want a generic customer-success hire outside agency work.
Further reading

Compare the seat before you choose the market.

// 01

Offshore vs nearshore agency talent.

How to choose by client exposure.

// 02

Philippines vs Latin America.

Seat ownership before market comparison.

// 03

Nearshore CSM in Latin America.

The broader CSM role page.

Start a search

Your next nearshore client success manager is already working at another agency.

First profile target: day 7. Three vetted operators in 21 days. 90-day replacement, no re-fee.

Book Intake CallRead FAQ