Hire a nearshore operations manager for agency delivery.

Vela headhunts currently-employed nearshore operations managers in Latin America for US digital agencies, then runs 4 live 1-on-1 AI instructor sessions after placement. The search is built for operators already working inside agencies, not the active job-board pool.

Start a SearchHow Vela Works
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia
The seat

The operator owns the parts that break retention.

Agency owners looking for a nearshore operations manager who can improve workflows, reporting, handoffs, and delivery visibility.

// 01

Own

Owns operating cadence across delivery, reporting, meetings, and process documentation.

// 02

Translate

Finds workflow gaps that cost margin or create client risk.

// 03

Protect

Keeps systems practical enough for busy agency teams to use.

// Shortlist21dthree vetted operators
// First profile7dtarget on senior search
// Replacement90dno re-fee
// AI onboarding4live 1-on-1 AI instructor sessions
Agency context

Built for agency work, not generic remote hiring.

Agency operations has to improve how work moves without turning the company into a process museum. The nearshore advantage is strongest when the operator can work in the same rhythm as delivery, account, and leadership teams.

Working-call vetting
  • An agency-operations diagnostic around missed handoffs and manual reporting.
  • Tool screen across project management, documentation, automation, and reporting systems.
  • AI workflow test for producing a practical process map from messy inputs.
AI month one
  • Workflow audits that find repeated manual work.
  • Automation briefs for reporting, task routing, and account-health flags.
  • SOPs that document the operator's own improvements back to the team.

Every placement includes 4 live 1-on-1 AI instructor sessions in the first four weeks post-placement.

Fit check

We say no more often than yes.

// For
  • You need operations that touch client work directly.
  • Manual reporting and handoffs are costing senior time.
  • You want one operator to improve the system while doing the work.
// Not for
  • You need a fractional COO.
  • You want an operations consultant without a placement.
  • You are not ready to change how the team works.
Further reading

Compare the seat before you choose the market.

// 01

Compare nearshore hiring options.

See the full comparison library.

// 02

Offshore vs nearshore agency talent.

When overlap and ownership change the answer.

// 03

Philippines vs Latin America.

Choose by seat shape, not country stereotype.

Start a search

Your next nearshore operations manager is already working at another agency.

First profile target: day 7. Three vetted operators in 21 days. 90-day replacement, no re-fee.

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