Hire an ecommerce marketing agency client success manager in Latin America.

Vela headhunts currently-employed ecommerce marketing agency client success managers in Latin America for US ecommerce marketing agencies, screens them on live agency work, and recruits the way we hire for our own team. Every search starts with people who already have the job, not the ones between them.

Start a searchHow a search runs
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia
Diana C.
Diana C.
Strategy · LATAM growth · ChatGPT-native
Lima, Peru
Marcela P.
Marcela P.
Enterprise retention · CRM · Salesforce
Bogotá, Colombia
Camila V.
Camila V.
QBRs · Power BI · HubSpot
Medellín, Colombia
Nicolas R.
Nicolas R.
SaaS lifecycle · renewals · Salesforce
Medellín, Colombia
Ingrid M.
Ingrid M.
Trilingual · UK/EU/CA · multilingual ops
Bogotá, Colombia
Jose A.
Jose A.
Operations · KPI delivery · escalations
Bogotá, Colombia
Laura B.
Laura B.
Editorial · campaigns · Looker Studio
Medellín, Colombia

What this hire actually owns.

Ecommerce marketing agency owners looking for a client success manager who owns client outcomes, recurring communication, and account-health visibility.

Own

Owns client outcomes and the weekly rhythm behind them across promo calendars, lifecycle campaigns, paid launches, reporting, and account updates.

Translate

Turns revenue and retention movement, client notes, and internal movement into clear next actions.

Protect

Keeps the founder out of recurring status cleanup without hiding account risk.

Deposit$1,000refundable · credits to the fee
Shortlist21dthree vetted professionals · first profile day 7
Fee20%of first-year base
Replacement90dno re-fee

Why this seat is hard to fill.

Ecommerce marketing agency accounts create pressure around promo calendars, inventory constraints, creative testing, retention, paid acquisition, and revenue reporting. Vela searches for professionals who understand promo calendars, lifecycle campaigns, paid launches, reporting, and account updates, not generic remote hires who need the agency model explained from scratch.

How we reach them.

  • Every search starts with the ecommerce marketing agency client success managers who are in the seat right now, in Medellín, Bogotá, Buenos Aires, and Mexico City. Trust in this seat takes years to build, and nobody rebuilds it on a job board.
  • We reach them by warm intro, prior-network referral, and a researched personal email. Never a job post, never a recruiter blast.
  • Eight active searches a month, so the outreach stays personal enough that someone with a job reads it.

How we check them.

  • A live working call around a client-success call where expectations have drifted from delivery reality.
  • Tool familiarity across Shopify, Klaviyo, Meta Ads, Triple Whale, GA4, plus the project and communication surfaces the agency already uses.
  • The same scorecard and reference checks we run on our own hires. We put forward only people we would hire ourselves.

Want the hire trained to run AI in the seat? We offer that as a separate, optional bootcamp — priced on its own, never bundled into the placement fee.

We say no more often than we say yes.

  • Your ecommerce marketing agency needs someone who owns client outcomes, not another disconnected handoff.
  • Clients need clearer communication around revenue and retention movement.
  • You want a currently-employed professional headhunted from real agency context.
  • You need someone to answer helpdesk tickets.
  • You want the cheapest available remote hire.
  • You expect a job post to reach the same professionals Vela headhunts.

Compare the seat before you choose the market.

Compare nearshore hiring options.

See the full comparison library.

Offshore vs nearshore agency talent.

When overlap and ownership change the answer.

Philippines vs Latin America.

Choose by seat shape, not country stereotype.

What they said after we placed them.

Curated from companies who hired through Vela and professionals we placed. Their words, not ours.

“HireTalent gave us exactly what we needed. They found someone with all the qualifications we were looking for, and Andres has been a really strong addition to our team.”

ph · lat · vela
E
Elijah P.
Real Estate Company

Your next ecommerce marketing agency client success manager already has a job.

First profile target: day 7. Three vetted professionals in 21 days. 90-day replacement, no re-fee.

Start a searchRead the FAQ